Frequently Asked Questions
Everything you need to know about your Kenney home experience.
What is the standard shipping timeframe for furniture and home decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. For oversized furniture items, our white-glove delivery service may take up to 14 business days.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging and condition. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your order status directly through your Kenney account dashboard.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Shop Pay, PayPal, and Apple Pay for a seamless checkout experience.
Are your wood products sustainably sourced?
At Kenney, we prioritize environmental responsibility. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal impact on the planet.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our customer support team within 48 hours with photos of the product and packaging, and we will arrange a replacement or full refund.